Effective Date: January 1, 2025

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

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Neutera.ai ("we," "us," or "our") does not share customer opt-in information — including phone numbers and consent records — with any affiliates or third parties for marketing, promotional, or any unrelated purposes.
All text-messaging opt-in data is kept strictly confidential.

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1. Information We Collect

Personal Information

• Name, email address, phone number, physical address

• Payment information when you make a purchase or request a quote

• Opt-in records and timestamps for all communication channels

Non-Personal Information

• IP address, browser type, device information

• Website usage patterns and analytics

• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests

• Appointment details and preferences

• Service history and feedback​

2. How We Use Your Information​

We use collected data to:

• Provide and improve our services

• Process transactions and payments

• Communicate about inquiries, appointments, and updates

• Enhance website functionality

• Ensure security and fraud prevention

• Maintain records of communication preferences and consent​

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• You only receive messages if you explicitly opt in

• We maintain timestamped records of all opt-ins

• We comply with TCPA and all applicable laws

Opt-Out Instructions

• You can cancel SMS notifications anytime by replying “STOP”

• You will receive a confirmation message

• No further messages will be sent unless you re-opt in

Message Frequency & Content

• Frequency varies based on your interactions

• Messages relate directly to services you’ve requested

• No promotional content is sent without explicit consent

Help & Support

Reply “HELP” for assistance or contact us at:
Email: teamneutera@gmail.com

Carrier Information

• Standard message/data rates may apply

• Carriers are not liable for delayed/undelivered messages

• Supported carriers include AT&T, Verizon, T-Mobile, etc.

SMS Data Protection Statement

• No mobile information is shared with third parties for marketing

• Subcontractors may access data only to support service delivery

• Opt-in data and consent records are never shared with external parties except SMS providers​

4. Information Sharing & Disclosure​​

We do not sell, rent, or trade personal information.
We may share data only with:

Service Providers

• Payment processors

• Scheduling systems

• SMS delivery providers
  All are contractually required to maintain security and confidentiality.

Legal Compliance

• If required by law or court order

Business Transfers

• During mergers, acquisitions, or sale of assets

• Your data remains protected under this policy​

5. Data Security

We use:

• Encryption in transit and at rest

• Secure access controls

• Regular security assessments

• Employee data-protection training

• Backup & disaster recovery systems

While we implement strong measures, no digital system is 100% secure.

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6. Cookies & Tracking Technologies

We use cookies to:

• Analyze traffic

• Improve functionality

• Remember preferences

• Measure effectiveness

You may disable cookies in your browser — some features may stop working.

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7. Your Rights & Choices

You may:

• Access, update, or delete your data

• Opt-out of marketing emails

• Opt-out of SMS by replying STOP

• Request details on how your data is processed

• Withdraw consent

• File complaints with regulatory authorities

To exercise these rights, contact us using the information below.

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8. Third-Party Links

Our website may link to third-party sites.
We are not responsible for their privacy practices.

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9. Changes to This Policy

We may update this policy periodically.
The newest version will always appear on our website.

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10. Contact Us

Neutera.ai
Phone: Phone: +1 (954) 669-4228

Email: teamneutera@gmail.com
Website: www.neuteraai.com